The topic of this final paper is the impact of information and communication technologies on citizens' trust towards the public to the administration. The paper will first of all explain the goals set before the public administration in term so fits economy, transparency, productivity and even expertise in performing public administration tasks. All this is necessary in order to achieve a better standard of living for citizens and to create a more favourable business environment climate. Information and communication technologies provide support for the business of legal and natural persons on the one hand and also facilitates the daily activities of citizens on the other. Applied, information and communication technology significantly increases the competitive capacity of businesses both on the domestic and on the world market. It can be concluded that the rate of development of countries in the world largely depends on the application of information and communication technologies. The more it isused, the more advantages and disadvantages are seen, and the more society's needs for certain technologies come to the fore. As a result of the above, the application of technology is modeled according to the stated needs. As the importance of the Internet has grown over time, the extent to which information and communication technologies are actually available to everyone under equal conditions is being questioned. Primarily, this refers to internet access it self, good signal coverage, and infrastructural capacities that need to be constantly developed. Information and communication technologies represent a set of activities and equipment that forms the basis for systematic collection, storage, processing, and exchange of data and information of various forms. The work will be focused on public administration and how it can better and more efficiently approach citizens by applying information and communication technologies, and thus facilitate citizens' access to solving certain requests. This is how public administration greatly affects citizens' trust which increases proportionally to its transparency and accessibility rate. For the purpose of better data collection and processing, research was conducted on citizens' trust in public administration in relation to the impact of information and communication technologies. There search involved 59 respondents. The conclusion is that citizens are largely involved in the progress of technology, but since the survey was conducted on a comparatively small number of citizens with regard to the size of the Croatian population, a general conclusion cannot be given. Taking in to account the limited number of citizens involved in the research it can be concluded that the trust of citizens has a well-laid foundation for further development.