Quality communication with customers is the essence of success in the business of a company. A utility company has several channels of communication with its customers at its disposal, e.g. by means of face-to-face communication at the customer service desk, telephone communication, e-mail or a web page, and in some cases even by regular mail. Most often it is the customer who initiates the communication with the utility company for several reasons, e.g. to report the balance on the meters, inquire about utility billings, report defects, ask for information about the interruption of services and such. It is at the customers’ end to ask for the required information using one of the channels available. The development of mobile phones in the recent decade has brought about improving and broadening the functions of gadgets. Mobile applications played an important role in the development of mobile phones so today there are applications for almost all needs one can imagine, from banking and online shopping to social networks and entertainment; there is an application for every need. Employing mobile applications, the utility company would provide for an additional communication channel the employment of which would enable the company to communicate to its customers the information regarding the services it render timely as well as the events and operations in the area where it renders the service. Such an application would lead to a better service for its customers and thus bring about greater customer’ satisfaction.