Tema ovog završnog rada je institut pučkog pravobranitelja od njegovog nastanka u svijetu, do uvođenja u hrvatski pravni sustav i važnosti njegove uloge. Pučki pravobranitelj institucija je koja štiti prava i interese svih građana i kojemu se građani mogu obratiti u slučaju povrede od strane tijela koje on nadzire. U pravni sustav Republike Hrvatske uveden je najvišim pravnim aktom, Ustavom, a od njegovog uvođenja ovlasti su se mijenjale i proširivale. U svom radu on je neovisan i samostalan. Nitko mu ne smije davati upute i naloge za njegov rad, ali u svom radu dužan se pridržavati pojedinih načela poput načela pravičnost, morala, zakonitosti i ustavnosti i drugih. Bira ga, na mandat od 8 godina, i razrješuje Sabor Republike Hrvatske kojem podnosi godišnje izvješće o svom radu. U navedenom izvješću, a koje je dostupno na internetskim stranicama objavljuje podatke do kojih je došao o stupnju poštivanja ustavnih i zakonskih prava građana.

Topic of this final paper is the institute of Ombudsman since its occurrence in the world to its introduction into the Croatian legal system, as well as the importance of its role. The Ombudsman is an institution that protects rights and interests of all citizens, and which the citizens can address in case of a violation by the bodies it supervises. It was introduced into the legal system of the Republic of Croatia by the highest legal act, the Constitution, and since its introduction, its authorities have both changed and expanded. The ombudsman is independent in his work. No one can instruct or dictate his work, however, the ombudsman is obligated to adhere to certain principles, such as the principle of justice, morality, legality, constitutionality, and so on. The ombudsman is elected for a mandate of 8 years and is dismissed by the Parliament of the Republic of Croatia, to which the ombudsman is obliged to submit an annual report of his work. In the previously mentioned report, the ombudsman publishes the information he had discovered regarding the degree of respect for the constitutional and legal rights of citizens.