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undergraduate thesis
ZADOVOLJSTVO POTROŠAČA
2022. urn:nbn:hr:150:787206
Mitrić, Tamara
University of Applied Sciences "Lavoslav Ružička" in Vukovar
Business Department

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Mitrić, T. (2022). ZADOVOLJSTVO POTROŠAČA (Undergraduate thesis). Vukovar: University of Applied Sciences "Lavoslav Ružička" in Vukovar. Retrieved from https://urn.nsk.hr/urn:nbn:hr:150:787206

Mitrić, Tamara. "ZADOVOLJSTVO POTROŠAČA." Undergraduate thesis, University of Applied Sciences "Lavoslav Ružička" in Vukovar, 2022. https://urn.nsk.hr/urn:nbn:hr:150:787206

Mitrić, Tamara. "ZADOVOLJSTVO POTROŠAČA." Undergraduate thesis, University of Applied Sciences "Lavoslav Ružička" in Vukovar, 2022. https://urn.nsk.hr/urn:nbn:hr:150:787206

Mitrić, T. (2022). 'ZADOVOLJSTVO POTROŠAČA', Undergraduate thesis, University of Applied Sciences "Lavoslav Ružička" in Vukovar, accessed 19 April 2024, https://urn.nsk.hr/urn:nbn:hr:150:787206

Mitrić T. ZADOVOLJSTVO POTROŠAČA [Undergraduate thesis]. Vukovar: University of Applied Sciences "Lavoslav Ružička" in Vukovar; 2022 [cited 2024 April 19] Available at: https://urn.nsk.hr/urn:nbn:hr:150:787206

T. Mitrić, "ZADOVOLJSTVO POTROŠAČA", Undergraduate thesis, University of Applied Sciences "Lavoslav Ružička" in Vukovar, Vukovar, 2022. Available at: https://urn.nsk.hr/urn:nbn:hr:150:787206

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Metadata
TitleZADOVOLJSTVO POTROŠAČA
Title (english)CONSUMER SATISFACTION
AuthorTamara Mitrić
MentorMirjana Nedović (mentor)
Committee memberDarija Ivanković (predsjednik povjerenstva)
Committee memberMirjana Nedović (član povjerenstva)
Committee memberKatarina Kulić (član povjerenstva)
GranterUniversity of Applied Sciences "Lavoslav Ružička" in Vukovar
(Business Department)
Vukovar
Defense date and country2022-09-29, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Abstract
Marketing ima veliku važnost u životu potrošača i iako ponekad nismo svjesni, marketing nas svakodnevno okružuje u različitim situacijama. Glavni cilj marketinga je prepoznati želje i potrebe potrošača te razumjeti njihovo ponašanje. Na temelju ponašanja potrošača kreira se ponuda koja najbolje odgovara odabranoj ciljnoj skupini i prate se povratne informacije koje potrošač šalje. Povratna informacija može biti zadovoljstvo ili nezadovoljstvo kupljenim proizvodom ili uslugom. Većina poduzeća svoje napore usmjeruje prema potrošačima jer žele proizvesti najbolji proizvod koji će zadovoljiti njihove želje i potrebe jer upravo o potrošačima ovisi uspjeh poduzeća. Zadovoljni potrošači odrađuju promociju za poduzeća na način da prenose svoja pozitivna iskustva i zadovoljstvo potencijalnim kupcima.
Abstract (english)
Marketing has a great importance in consumer’s lives, and although we are not aware of it, marketing is an integral part of our everyday lives. The main goal of marketing is to recognize the wishes and needs of consumers, as well as to understand their behavior. Based on consumer behavior, an offer is created that best suits the selected target group and the feedback sent by the consumer is monitored. The feedback can be about satisfaction or dissatisfaction with the bought product or service. Most businesses focus their efforts on consumers because they want to produce the best product that will satisfy their wishes and needs, because the business success depends on the consumers. Satisfied consumers do the promotion for businesses by conveying their positive experiences and satisfaction to potential customers.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:150:787206
Study programmeTitle: Trade
Study programme type: professional
Study level: undergraduate
Academic / professional title: stručni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije (stručni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence In copyright icon
Created on2022-10-04 07:14:03