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undergraduate thesis
STRATEŠKI PRISTUPI RJEŠAVANJU SUKOBA U ORGANIZACIJI
2023. urn:nbn:hr:150:930173
Kulić Tomasini, Blaženka
University of Applied Sciences "Lavoslav Ružička" in Vukovar
Business Department

Cite this document

Kulić Tomasini, B. (2023). STRATEŠKI PRISTUPI RJEŠAVANJU SUKOBA U ORGANIZACIJI (Undergraduate thesis). Vukovar: University of Applied Sciences "Lavoslav Ružička" in Vukovar. Retrieved from https://urn.nsk.hr/urn:nbn:hr:150:930173

Kulić Tomasini, Blaženka. "STRATEŠKI PRISTUPI RJEŠAVANJU SUKOBA U ORGANIZACIJI." Undergraduate thesis, University of Applied Sciences "Lavoslav Ružička" in Vukovar, 2023. https://urn.nsk.hr/urn:nbn:hr:150:930173

Kulić Tomasini, Blaženka. "STRATEŠKI PRISTUPI RJEŠAVANJU SUKOBA U ORGANIZACIJI." Undergraduate thesis, University of Applied Sciences "Lavoslav Ružička" in Vukovar, 2023. https://urn.nsk.hr/urn:nbn:hr:150:930173

Kulić Tomasini, B. (2023). 'STRATEŠKI PRISTUPI RJEŠAVANJU SUKOBA U ORGANIZACIJI', Undergraduate thesis, University of Applied Sciences "Lavoslav Ružička" in Vukovar, accessed 08 May 2024, https://urn.nsk.hr/urn:nbn:hr:150:930173

Kulić Tomasini B. STRATEŠKI PRISTUPI RJEŠAVANJU SUKOBA U ORGANIZACIJI [Undergraduate thesis]. Vukovar: University of Applied Sciences "Lavoslav Ružička" in Vukovar; 2023 [cited 2024 May 08] Available at: https://urn.nsk.hr/urn:nbn:hr:150:930173

B. Kulić Tomasini, "STRATEŠKI PRISTUPI RJEŠAVANJU SUKOBA U ORGANIZACIJI", Undergraduate thesis, University of Applied Sciences "Lavoslav Ružička" in Vukovar, Vukovar, 2023. Available at: https://urn.nsk.hr/urn:nbn:hr:150:930173

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Metadata
TitleSTRATEŠKI PRISTUPI RJEŠAVANJU SUKOBA U ORGANIZACIJI
Title (english)STRATEGIC APPROACHES TO CONFLICT RESOLUTION IN THE ORGANIZATION
AuthorBlaženka Kulić Tomasini
MentorMira Majstorović (mentor)
Committee memberSandra Mrvica Mađarac (predsjednik povjerenstva)
Committee memberMira Majstorović (član povjerenstva)
Committee memberMirjana Nedović (član povjerenstva)
GranterUniversity of Applied Sciences "Lavoslav Ružička" in Vukovar
(Business Department)
Vukovar
Defense date and country2023-10-04, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Abstract
U završnom radu razmatraju se strateški pristupi rješavanju sukoba u organizaciji. U svakoj se organizaciji povremeno događaju sukobi, zbog čega je glavni cilj menadžera u tom kontekstu znati upravljati sukobima na način da sukob u konačnici bude produktivan, odnosno da rezultira rješenjima koja su pogodna za daljnje poslovanje. Sukobi koji eskaliraju, u kojima se napada određena osoba, i kojima i nije cilj unaprijediti radne rezultate, mogu biti opasni za radni kolektiv, a time i za cjelokupnu organizaciju jer mogu uzrokovati povećanu fluktuaciju zaposlenika, apsentizam, itd. Posredno, loše upravljanje sukobima utječe i na reputaciju poduzeća. U tom kontekstu, menadžeri bi trebali biti dovitljivi i strateški pristupiti rješavanju sukoba u organizaciji te iz sukoba izvući najbolje. Kako bi se poboljšale vještine rješavanja sukoba, i zaposlenici, i menadžeri, trebali bi raditi na poboljšanju svojih komunikacijskih vještina. Komunikacijske vještine su nužne za uspješno obavljanje bilo kojeg posla. Zbog toga je glavni cilj rada determinirati strateške pristupe rješavanju sukoba u organizaciji. Metode koje se u tu svrhu koriste su metoda usporedbe, metoda kompiliranja, analiza i sinteza.
Abstract (english)
In the final paper, strategic approaches to conflict resolution in the organization are considered. Conflicts occasionally occur in every organization, which is why the main goal of managers in this context is to know how to manage conflicts in such a way that the conflict is ultimately productive, that is, it results in solutions that are suitable for further business. Conflicts that escalate, in which a specific person is attacked, and whose goal is not to improve work results, can be dangerous for the work team, and thus for the entire organization, because they can cause increased employee turnover, absenteeism, etc. Indirectly, poor conflict management affects and on the company's reputation. In this context, managers should be resourceful and strategically approach conflict resolution in the organization and get the best out of the conflict. In order to improve conflict resolution skills, both employees and managers should work on improving their communication skills. Communication skills are necessary for the successful performance of any job. Therefore, the main goal of the work is to determine strategic approaches to conflict resolution in the organization. The methods used for this purpose are the method of comparison, the method of compilation, analysis and synthesis.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:150:930173
Study programmeTitle: Trade
Study programme type: professional
Study level: undergraduate
Academic / professional title: stručni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije (stručni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence In copyright icon
Created on2023-10-06 08:00:28